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News Archive

Graduates of Scottish Improvement Leader programme become professional members of ICiPS

12th December 2017 - The 5th December was a day of celebration for cohorts 5,6,7 & 8 of the Scottish Improvement Leader (ScIL)programme....
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Newsletter August 2017

29th August 2017 - An outline of ICiPS plans, developments and research....
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White paper published

26th July 2017 - White paper by Nicola Bateman, Rosamund Chester Buxton, and Zoe Radnor, in collaboration with ICiPS has been published....
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Review of ICiPS standards of professional practice

27th June 2017 - Play your part in shaping our standards of professional practice...
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ICiPS professional membership now eligible for tax relief

19th June 2017 - We are delighted to announce that professional members of ICiPS may now claim relief on their annual member fee....
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Lean coffee club London

15th June 2017 - Interested in lean? ICiPS member starting a lean coffee club...
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18th April 2017 - April 2017 newsletter released...
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ICiPS 2017 award winners announced at a night of celebration

7th March 2017 - ICiPS 2017 award winners announced and presented at the Awards dinner held at York Racecourse. The following day was the annual conference....
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CI week starts 6th March.

6th March 2017 - The theme for 2017 is ‘Smarter together’...
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Be proud of your achievements in CI

14th January 2017 - Professional members meet our standards of professional practice; evidencing that they have knowledge, the ability to apply it and that their behaviour supports a culture of CI. ICiPS recognises the commitment this has taken. As well as a certificate Professional members will now get a badge that they can wear with pride....
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CI week resource packs ready to go

5th January 2017 - CI week starts on 6th March; are you ready?...
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2017 awards - record number of entries

19th December 2016 - Diverse range of applications received....
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News round up and forward look

8th December 2016 - ICiPS December news round up...
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Results of the 30 second survey – Addressing poor performance in the workplace.

19th July 2016 - Out of 90% of respondents recognising malpractice in the workplace, only 50% took steps to ensure it was addressed....
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ICiPS sell-out conference a huge success

28th February 2016 - The third ICiPS conference was held in Birmingham on 25th February....
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ICiPS announce the launch of Train The CI Trainer courses.

14th January 2016 - The 2 day practical course will be held in Sheffield on 21 and 22 September....
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NAO report states that more needs to be done to improve the delivery of public services.

3rd November 2015 - An enlightening report by the NAO report shows that although some organisations are improving services and generating financial benefits; there is far more work to be done....
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50% discount on site visits

26th October 2015 - Onsite Insights are offering a selection of 2015 Site Visits at 50% discount; reduced from £295 plus VAT to £145 plus VAT....
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Free site visit

30th June 2015 - Onsite Insights is offering ICiPS Members the opportunity to join them on a best practice site visit to Williams Lea on 07 July. Places are free but allocated on a first come first served basis. If you would like to attend please contact them directly amy@onsiteinsights.co.uk 07760 558067...
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Request for members to update contact details.

9th June 2015 - Notification of ICiPS news and events...
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ICiPS makes the top 25 in Europe

5th June 2015 - ICiPS has been named as one of the top 25 organisations who are doing extraordinary things for continuous improvement...
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Application for Professional Membership to be made available on line.

29th April 2015 - We are delighted to announce that from the middle of May, applications for Professional Membership may be made using our new on line training platform. This will allow you to upload evidence, track progress and receive feedback as your portfolio builds. Once accepted as a professional Member you will also be able to record CI development activities on your own CPD log.For more details contact training@icips.org...
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Be recognised as an Ambassador for Lean Six Sigma

7th April 2015 - Quality Scotland Scottish Awards For Business Excellence...
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CI week is underway

4th March 2015 - Activities are being held across the country as part of CI week....
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ICiPS conference and awards a great success

28th February 2015 - On 26th February, 160 CI practitioners met at York Racecourse for the Institute for Continuous Improvement in Public Services annual conference an awards ceremony....
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Research highlights challenges in collaborative working

5th February 2015 - Overall 65% of participants consider collaborations to have been a success, however the work highlights that there are many challenges to be overcome....
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Contribute to a white paper examining the CI landscape

5th February 2015 - ICiPS and the Centre for Service Management, at Loughborough University, are conducting a joint white paper research project....
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ICiPS is awarded charitable status.

5th January 2015 - ICiPS has been approved to become a charity, recognising its aim to advance education for the public benefit in the subject of the continuous improvement and delivery of public services....
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Record number of applications for the 2015 ICiPS Awards

1st January 2015 - Applications for the 2015 awards have been received from public sector organisations across the country, including the National health Services; Central and Local Government....
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The All Wales Continuous Improvement Community Conference celebrates success

26th November 2014 - 215 Members of the All Wales Continuous Improvement Community met on the 12th November at the SWALEC Stadium Cardiff for their annual conference and awards....
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Message of support from the Rt Hon Francis Maude MP

14th October 2014 - The Rt. Hon Francis Maude has reaffirmed support for our work, recognising the value it offers both the public sector and the taxpayer....
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Lord Christopher Haskins and Professor Zoe Radnor to speak at the ICiPS conference

14th October 2014 - We are delighted to have confirmed some renowned speakers including Lord Christopher Haskins and Professor Zoe Radnor. During the day we will present awards for achievements in continuous improvement, last year organisations from Scotland swept the board. Events during the day will be captured by cartoonist Stuart Young. The event is free with preference given to paying members. Exhibition tables are available from £350.00. The conference marks the start of CI week. For more information contact debbie@icips.org...
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ICiPS and Loughborough University Centre for Service Management produce a joint white paper

24th September 2014 - The white paper will explore the current and future issues of continuous improvement (CI) in UK public services....
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Network event 'The best ever'

15th July 2014 - ICiPS hosted a network event in London on the 10th July....
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More training providers Recognised by ICiPS

13th July 2014 - We are delighted to announce that we have offered Recognition to two new training providers....
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Dr Sanjay Bhasin wins the ICiPS research prize.

1st July 2014 - The research paper is entitled ‘Process to develop cultures conducive to multi agency working'....
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The next ICiPS network event will be held in London on 10th July

3rd June 2014 - An exceptional line up of speakers at the next network event...
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Tools and templates

4th April 2014 - Invitation to Corporate members to develop the tools data base...
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ICiPS conference and awards takes place

14th February 2014 - The first ICiPS annual conference ‘unlocking improvement opportunities’ took place yesterday, the 13th February at York Racecourse. Despite the weather causing travel chaos, 160 people took part in what was an informative and inspiring day....
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People across the UK and Northern Ireland are talking about CI.

11th February 2014 - CI week gets off to a flying start...
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Ministers Support Better Public Services as part of Continuous Improvement Week

10th February 2014 - DEPARTMENT OF FINANCE AND PERSONNEL

10 February 2014

‘Continuous Improvement Week,’ from 10-14 February 2014, was established by the Institute for Continuous Improvement in the Public Sector (ICiPS) to showcase improvements in public sector service delivery.

Minister Hamilton met with Minister McCausland to discuss the success of the Department of Social Development’s Customer First business transformation initiative. This Social Security Agency initiative has delivered significant improvements in the delivery of services through centralised processing of benefit claims, improved telephone capacity and better response times.

A Customer Satisfaction Survey for Customer First has shown 90% of customers found the overall service provided was either good or very good.

Simon Hamilton said: “We need a public service which does not shy away from customer feedback; it is an opportunity to recognise our strengths, identify our weaknesses and improve our services. Customer First recognises the importance of feedback and how it can be used as a valuable marker for service improvement.

“We want the Northern Ireland public sector to become an exemplar organisation from which other countries benchmark their service delivery. To enable us to achieve this we need to encourage better communication between Departments so we can build on the lessons learned from our collective achievements. Continuous Improvement Week provides an important opportunity to showcase good practice, recognise creativity and celebrate excellence in public service.”

Speaking about the initiative Minister McCausland said: “My Department highly values customer service and this has been highlighted by the 90% good or very good rating given by our claimants for Customer First.

“Customer First was introduced to ensure that all our claimants’ needs are met and our claimants now have genuine choice in relation to service access which provides them with a better overall service.

“Claimants now receive more efficient and effective services through faster times for payments of claims, responsive telephony services to meet claimants’ needs, and modern front-line offices designed to provide high quality services. However, we have also ensured that staff are still available at all our public facing offices so that claimants who prefer to have their enquiry dealt with face to face can continue to do so.

“While the introduction of Customer First has been a great success we will not rest on our laurels and I am committed to continuing to monitor and improve our service.”

Notes to editors:

Media enquiries should be addressed to the Department of Finance and Personnel Communications Office on Tel: 028 9081 6724 or 028 9081 6725. Out of office hours please contact the Duty Press Officer via pager number 076 9971 5440 and your call will be returned....
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This is CI week

10th February 2014 - This week is continuous improvement (CI) week with organisations across the UK and Northern Ireland holding events....
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Site visit opportunities

16th January 2014 - What better way to learn than by seeing best practice in action. No theory, no text books, just what works and why, direct from organisations that have achieved success....
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£1,000 research prize up for grabs.

23rd October 2013 - We strive to better understand factors which enhance the practice and embedding of continuous improvement in public sector services. We are therefore calling for research from students, practitioners and academics worldwide...
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Conference Feb 13, the few remaining places now available to non members

23rd September 2013 - We are pleased to announce that the conference will be addressed by Andy Cave, one of the greatest mountaineers of his generation....
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ICiPS licensing scheme.

21st September 2013 - The scheme will License suitably trained and qualified individuals granting them the right to use ICiPS training materials, maturity matrix, resources, branding and Intellectual Property for a defined period of time. The licensees may also be requested to work on behalf of ICiPS and become assessors for ICiPS professional membership. This exciting development will enable ICiPS to extend its reach across all sectors. A rigorous application process combined with annual training and standardisation will ensure the integrity of the ICiPS brand and that customer’s gain maximum benefit. For more information contact debbie@icips.org....
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ICiPS members offer support to charities.

21st September 2013 - ICiPS members volunteer to support charities with CI....
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Site visits held

5th September 2013 - This week the British Library at Wetherby and Aviva Financial Services at York hosted site visits for some lucky ICiPS members....
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Network event now full

13th August 2013 - The event will be hosted by the Ministry of Justice at their Manchester offices on the 24th September....
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Integr8 the ICiPS framework for change

18th July 2013 - Integr8,the ICiPS model to guide the development of continuous improvement strategy and delivery of change, is launched....
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Increased focus on outsourcing

15th July 2013 - This week has seen outsourcing put in the spotlight following news of over-charging. Scrutiny over the use of the private sector to deliver public sector services will now take place....
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Synergy Surgery Spawns New Ideas for Local Healthcare Delivery

11th July 2013 - Science City York have just completed a series of innovative events which bought together healthcare professionals, independent technical solution companies and customers to develop solutions which sought to overcome local healthcare challenges.The Synergy Surgery format broke new ground by combining the spirit of a hackathon with the structure of the facilitated workshop.A video clip of the event canbe found on:
http://vimeo.com/69877673...
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ICiPS launches a CI maturity assessment tool

9th July 2013 - The ICiPS maturity matrix provides a new and innovative approach to assessing the maturity of continuous improvement at every level of an organisation....
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What is it about leadership that blocks change?

6th June 2013 - In a recent survey undertaken by ICiPS, all but one respondents cited ‘leadership’ as the main blocker for delivering CI....
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Leadership event a great success

6th June 2013 - Leading experts on leadership spoke at the ICiPS network event hosted by the University of Cranfield....
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Great results from CI activities for the British Library.

2nd June 2013 - ICiPS members learn about how the British Library have successfully embedded CI....
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Location, Location. FREE EVENT

20th May 2013 - Institute For Continuous Improvement in the Public Sector and Ordnance Survey are hosting a regional of regional workshops to help public sector organisations to understand learn more about how geospatial insights can help drive cost savings, improve service quality and engage public. To register interest contact info@icips.org....
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ICiPS chair a continuous improvement event in Manchester.

20th May 2013 - Last week Debbie Simpson CEO of ICiPS chaired a continuous improvement event in Manchester....
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ICiPS launches its first survey.

8th May 2013 - ICiPS starts work to understand more about CI activity and culture across the public sector....
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Join us at our FREE Network event 04th June

17th April 2013 - Our next FREE network event will be held on 04th June,the theme is 'leading change.'...
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A free opportunity not to miss

22nd March 2013 - If you are a paying member of ICiPS and would like to improve your knowledge of statistics – no matter what level of understanding you are at – take advantage of FREE training from one of the world’s leading experts....
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Free site visit opportunity

22nd March 2013 - Visit the British Library at Wetherby North Yorkshire to explore their approach to CI....
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One Year On. ICiPS event 2014.

14th February 2013 - ICiPS is looking to hold an innovative event in March 2014....
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Another great network event.

13th February 2013 - On Tuesday 12th November Food Standards Agency hosted ICiPS network event at York. The theme of the day was innovation and it proved to be fun and thought provoking, over 50 delegates attended....
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It may pay you to become a full member of ICiPS in 2013

22nd December 2012 - We constantly seek opportunities to save our members money on products and services that support delivery and development.
Associate Membership of ICiPS costs £50.00 a year but take advantage of member discounts and you may recoup this and more. Present discounts are listed here with many more to come during 2013....
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Call for research initiatives.

12th December 2012 - This call is now closed. ICiPS is presently evaluating the ideas submitted and will announce the research initiatives they will take forward by the end of February....
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Continuous Improvement conference

12th December 2012 - Public Service Events is hosting a Continuous Improvement conference at Manchester on 14th May 2013, supported by ICiPS....
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Nick Hurd, Minister for Civil Society, delivers a thought provoking speech at the launch of ICiPS.

2nd December 2012 - On Tuesday 27th November a group of esteemed guests attended the launch of ICiPS at the Cabinet Office in London....
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VACANCY

19th November 2012 - The Food and Environment Research Agency(Fera)
Continuous Improvement Change Management Facilitator - Band 5...
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Innovation theme for February network event.

12th November 2012 - The next network event will be held 12th February in York, hosted by FSA. We will be welcoming external experts to help use consider the subject of ‘Innovation'....
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ICiPS launch 27th November.

12th November 2012 - After months of hard work ICiPS launch is to be held at Cabinet Office on 27th November. Speakers include Peter Lewis, Chief Executive of the Crown Prosecution Service and Nick Hurd Minister for Civil Society....
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Home Office become the first corporate member of ICiPS

15th October 2012 - ICiPS is delighted to announce that Home Office have become the first corporate member....
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Call for volunteers

7th September 2012 - ICiPS is looking for volunteers to join its committees....
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Free workshops

3rd September 2012 - ICiPS in conjunction with EMQC are offering two free workshops on Tuesday 5th March in London.
1.Delivering customer excellence 0930 – 1230. This free workshop will introduce you to some of the key concepts around delivering a world class customer experience and how to engage customers in shaping services.
2. Striving for total quality 1330 – 1630. This workshop will explore how to create a knowledge driven organisation in order to drive improvements and improve quality.
Places are limited so to book early by emailing info@ICiPS.org...
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ICiPS commences research into public sector culture and its impact on change.

31st August 2012 - The first piece of research to be undertaken by ICiPS will explore the issues of culture and how this impacts the ability to deliver sustainable change. This research comes on the back of growing recognition that to maximise benefits there is real need to develop a culture that supports closer collaboration.
A report produced in July 2012 by News STV highlighted the challenges of achieving the desired outcomes from community planning partnerships (CPPs), which bring organisations together in order to improve services. Cultural barriers were cited as a "considerable, if not insurmountable, challenge" to joint working. To overcome this it was recognized that there is a need to break away from working in silos to share information and learning.
The full article can be found at: http://news.stv.tv/scotland/107447-cultural-change-needed-for-public-sector-bodies-to-work-together
A key objective of ICiPS is to encourage sharing of knowledge and improvement initiatives that cross boundaries, encouraging a culture that recognizes the value that can be derived from sharing skills and knowledge and initiating cross cutting initiatives.
The research to be initiated by ICiPS will explore cultural barriers to change and collaboration and identify how they can be overcome.
If you would like to contribute to this work please contactinfo@icips.org...
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Bite size learning that is fun, factual and affordable

26th August 2012 - Foundations for CI success - London 21 January, Leeds 23 April 2013
Leadership skills for CI - London Birmingham 21 January 2013,Leeds 23 April 2013
Lean management - London 12 February 2013, Leeds 30 April 2013
Re-energising CI - London 12 February 2013, Leeds 30 April 2013
From CI to excellence - London 19 February 2013,Leeds 01 May 2013
£85.00 non members, £75.00 members, take two sessions and receive £20.00 discount...
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ICiPS board in place

17th August 2012 - ICiPS Board is formed....
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Network event

18th June 2012 - The next CI network event is on 9th October 2012 from 10:00 to 16:00 in the Home Office, in London....
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Are your leaders ready to meet Governments productivity challenge?

Archived News

News Archive

Institute for Continuous Improvement in Public ServicesCharity Registered in England: 1159783 Company Number: 08114272

Institute for Continuous Improvement in Public Services
Charity Registered in England: 1159783 Company Number: 08114272