ICIPS Institute for Continuous Improvement
in Public Services

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ICIPS annual conference success

The ICiPS conference was an inspirational and educational day.

ICiPS welcomed 160 delegates to its 8th annual conference. Delegates heard from a series of inspirational speakers and saw the success of CI practitioners recognised at the annual awards presentations.
In her inspirational key note speech, Jo Miller, Chief Executive of Doncaster Council gave examples of how the Council has successfully developed services based on a grass root understanding of the needs of service users; reminding delegates that purpose should be at the centre of all decisions.
Justine Moorhouse from RNLI shared how, by taking a step back, the organisation adjusted its approach and dramatically improved performance and culture.
Judith Dyson from the University of Hull gave fascinating insight into behaviour change.
Other speakers considered the application of CI from a variety of perspectives; from skills to finance; but the golden threads throughout the talks were people engagement and customer need.
The annual awards recognised good practice and achievements. A very wide range of applications were received; all those short-listed demonstrated behavioural and cultural change across supply chains as well as innovative approaches. Organisations nominated for an award displayed their work at the conference for delegates to see. Winners were NHSBT, Sellafield, XPO Barnsley, the European Blood Alliance, Taunton and Somerset NHS Trust. The Citizen Improver award went to Safe Families for Children for their work supporting families.
Debbie Simpson CEO said ‘The conference and awards goes from strength to strength and the feedback from delegates continues to show that the day is considered to be a very valuable opportunity to learn and network.’