ICIPS Institute for Continuous Improvement
in Public Services

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Learning from failure

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About the charter

The charter:

  • Was created by providers of public services to show their commitment to continuous improvement
  • Is a framework that organisations can use to shape their own continuous improvement strategy and practices
  • Is a declaration to protect, promote continuous improvement
  • Sends a message to stakeholders that you are committed to continuous improvement
  • Aims to encouraging debate and accountability

Why you should use the charter

Signing up to the charter is a public commitment to actively promote continuous improvement.

It is a way to show current and prospective staff, suppliers, and stakeholders, that your organisation is forward thinking, innovative and inclusive.

Who is the charter for?

The continuous improvement charter is for any organisation who delivers public services.

Sign up is voluntary and there is no deadline to sign up.

The charter was co-created by:

  • Leicestershire Police
  • The Scottish Government
  • APHA
  • UK Research and Innovation
  • Leeds and York Partnership NHS Foundation Trust
  • NIHR
  • Serco

Deciding to sign up

The decision to sign up should be made by a member of the senior leadership team.

A lead organisation can sign up on behalf of other organisations who are part of a group.

How to sign up

Obtain consent from your senior leadership team, then email info@ ICIPS with your:

  • Organisation name
  • Postcode
  • Contact name
  • Contact email

Once received and validated your organisation will be listed on this page of ICIPS website.

If you subsequently decide to withdraw, email info@icips.org.

These organisations have signed up to the Continuous Improvement Charter – shouldn’t you join them?

  • Leicestershire Police
  • Serco
  • UKRI

ICiPS MAT Survey Tool

A FREE and essential tool for any organisation who is serious about continuous improvement.