Alec works for the UK National Audit Office examining public spending for UK Parliament. He leads the operations and process management practice looking at government’s ability to design and run well managed services.
He published an assessment of central government’s capability in 2015 incorporating learning from working with 32 organisations. It outlines how an effective management system provides the glue for managing change and effective services for users. Before joining the National Audit Office Alec worked in strategy and improvement roles in the public sector. He is a regular speaker at international conferences, supporting government thinking in Australia, USA and Europe. He is a guest lecturer for Buckingham University.
Ray is a facilitative leader with a clear understanding of how process driven operations change the climate of an organisation. His experience in facilitating/coaching and leading teams to find a better sustainable method of delivering against their key operating plan initiatives has enabled major change in the manufacturing, warehousing, logistics, finance, shared services and utilities sectors.
Ray is a Six Sigma Blackbelt, accredited LCS coach and FL-CPS practitioner. He has been involved with the industry for 30 years, specialising in lean implementations and embedding lean cultures within organisations. Having held senior positions in a number of major companies such as Nissan and Unipart he is currently Head of Performance Excellence (Shared Services and Finance) at National Grid Plc, responsible for transforming their operations and realising the value of running a lean operation.
He is a Fellow with ICiPS and also a Fellow of the Chartered Institution of Logistics, sitting on the judging panel for the Logistics Best Practice Award, Chairman of the Warehouse Forum and a member of the LogMark Steering Committee.
Outside of the workplace Ray is a keen helicopter pilot .
Barney is a Smart Society Leader with particular experience in Sustainable Development, Innovation and Technology.
After a many successful years implementing economic, social and environmental regeneration whilst maintaining his interest in technology, Barney went onto a more diverse set of roles:
- Head of Knowledge Management and Innovation at the Countryside Agency, where in 2001 Barney implemented online communities for knowledge transfer and collaboration;
- As Chief Information Officer at Natural England after sealing a major outsourcing deal (TCO circa £450m) in 2006, he went onto lead a move to virtual working & a shift in the IT estate to support the successful achievement of an ambitious target to reduce corporate CO2 emissions by 50% in just 3 years;
- As Interim Head of IT at the Department for the Environment, Food and Rural Affairs (Defra) in 2010 he sponsored the Green IT programme across the Department and delivered financial savings in excess of 25% in year.
More recently, Barney has been leading 2 major initiatives:
- Programme Director at Bristol City Council to implement an ambitious integrated, multi-partner City Operations Centre;
- Interim CEO of Bristol Is Open – a Joint Venture Company between Bristol City Council and University of Bristol delivering a world leading smart city R&D testbed.
In his spare time, Barney sails, explores the countryside and volunteers in the community – for instance as a Chair of a local Outstancing Special Educational Needs school.Barney studied at Cambridge University (MA) and Imperial College (MSc), and is a Fellow of the Royal Society of Arts.
Dr David Hardman MBE
Chief Executive Officer Innovation Birmingham Ltd
Esther Roughsedge & Victoria Avila
Esther Roughsedge and Victoria Avila are Government Statisticians working at the National Records of Scotland (NRS), which is a non-ministerial department of the Scottish Government. NRS produces official demographic statistics, drawn from the Census and other sources, to inform government policy, medical, academic and other research.
We are leading a programme of work to improve the way we communicate our statistics. This has involved producing a series of infographics and interactive data visualisations (which you can see at nrscotland.gov.uk) and also using Twitter (@NatRecordsScot). We will talk about what we have done and the impact it has had. Our main focus will be on sharing advice and tips, e.g. what software is available, how much work it involves, and tips for producing work which gets your message across clearly in a way that is looks good and is easy to understand
Director of the Public Sector Scorecard Research Centre
Max is director of the Public Sector Scorecard Research Centre and a visiting fellow at Sheffield Business School, where he was a principal lecturer in quality and performance management for over 25 years.
He is a Fellow of the Royal Society of Arts, the Operational Research Society and the Chartered Quality Institute and is a Chartered Quality Professional. He is author of the book Delivering Excellence in Health and Social Care.
The Public Sector Scorecard is an outcome-focussed performance management framework for the public and third sectors, based on a culture of innovation, improvement and change rather than a top-down blame culture.
Max is an experienced plenary speaker and workshop facilitator. He has talks and workshops for the Irish Health Summit, NHS England, the Public Sector Performance Management Forum, the British Quality Foundation, the Dept. of Work and Pensions, the Association for Public Service Excellence, and the Operational Research Society – all with excellent feedback.
Max’s early career was in operational research in the Departments of Transport, Health and the Environment, before becoming senior section leader in British Coal's Operational Research Executive. He has an MSc in Management and Operational Research from Warwick University.
‘In moving performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding, Moullin has established the middle ground ... and that is no mean achievement.’
Associate Director of Koru ServicesNo More Heroes; Why Continuous Improvement is Everybody's Business
Phil Mayhew has over 30 years experience in the public sector focusing for the last 10 years on business improvement and service operations management at a senior level.
Responsible for introducing lean thinking into Solihull Council, he now has 10 years experience of supporting leaders at a strategic level on the implementation of cultural change and service redesign.
He is a qualified lean practitioner and through his extensive network has advised colleagues in such diverse organisations as States of Jersey, Rolls Royce, UPS and the Ho Chi Minh School of Public Administration. He is a member of the advisory board at Loughborough University’s School of Service Operations Management and has an MBA from Warwick Business School. He is a Fellow of the Institute for Continuous Improvement in Public Services and a founder and director of the West Midlands School for Social Entrepreneurs. A qualified teacher, he maintains a keen interest in teaching, learning and education policy and is currently a governor at an FE College and a Pupil Referral Unit. He is also a board member of the Colebridge Trust supporting community and enterprise development.
His particular expertise is in advising senior leaders on the strategic deployment of lean at an organisational scale. Most recently he has been leading on the public sector reform agenda for the West Midlands Combined Authority. He is an Associate Director of Koru Consulting Limited. The views on this website are entirely his own unless otherwise attributed.
OS Relationship Manager
Transforming the public sector
with location data
Our data is at the heart of policy making and public services delivery, and allows for better exchange of data between citizens, commercial and government.
Getting access to our geospatial data has never been easier. Innovative thinking and sharing data has helped enable smarter analytics showing patterns and trends than gut feelings. The analytical capability of our data is second to none – as a result we will be sharing exciting examples of user applications in recent years.
Dr Sanjay Bhasin
Dr Sanjay Bhasin is an accredited senior Lean/Continuous improvement (CI) practitioner with high-ranking management experience within the industrial, education and public sectors. Having trained as a lean champion in industry with Royal Doulton Plc; he then worked as a senior consultant/lecturer with the Staffordshire University Regional Federation primarily as a Consultant to over thirty external organisations. His present position as Head of Assurance for the National Probation Service has provided a thorough knowledge of the public sector.
He obtained his PhD in Lean from Aston University. He is the author of various articles published in reputable international journals alongside two books and has presented at various international conferences.
Recent recognition includes most commended award for his research on “culture” in the “International Journal of Lean Six Sigma”; national awards for his research by the Institute of CI Public Sector in 2014 and 2015 consecutively. Besides being a peer reviewer of seven international journals, he is an Editorial Board Member “for the “Journal of Applied Continuous Improvement.” He is a fellow of the “Institute of Continuous Improvement in the Public Sector” and the “Chartered Quality Institute.”
That was then, this is now...
what’s different about Leadership in the 21st Century?
Leadership for the 21st Century (C21L) is a collaboration between Anne MacNab of Amicas Business Solutions and Isla McCrone of Action Provocateurs.
As experienced Leadership development practitioners we know that the 20th Century was rich in experience and learning about leadership development and many of those lessons and principles remain relevant today. However, the 21st Century demands even more of the next generation of leaders and so it’s time for a new perspective, one that suits the demands of our working lives and also meets the needs of our mental and physical well-being. From the platform of discoveries within neuroscience, C21L introduces individuals to a better understanding of their brain, how it interacts with our wider body and our mind, and how that influences our behaviours, enabling a new set of leadership capabilities that predict success in today’s workplace.
Anne and Isla both have 20+ years of experience in this field, drawn from working within private and public sectors. Their respective businesses offer personal and professional development, primarily to leaders. As qualified coaches, they see first-hand, the impact of today’s ‘VUCA’ world on leaders and the need to create brain-friendly cultures to enable a more effective environment in which all individuals, not just those in positions of power, can flourish. Both Anne and Isla are qualified in a range of diagnostic tools, are currently studying with the Neuroscience Academy and are two of only a small number of UK-based accredited practitioners of the i4 Neuroleader approach, incorporating an assessment tool to help identify and measure the abilities needed to navigate this new era of work.