ICIPS Institute for Continuous Improvement
in Public Services

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CI Maturity Assessment & Support Services

CI Maturity Assessment

The ICiPS Continuous Improvement Maturity Assessment measures how well embedded CI is in the culture; assessing every aspect from leadership to knowledge management. Each area is scored and an overall rating between 1 and 5 stars, awarded.

Complementing other quality measurement and assessment systems; the results are based on employee input and provide a rich source of insight from which targeted action plans can be developed. Further details can be found in the attached brochure.

‘The results from the Maturity Assessment, have provided a helpful baseline to measure our improvement as we go forward and Directors are already looking at areas to address as a result of the assessment.’ Susan O’Bey. Assistant Chief Secretary (Organisational Development) St Helena Government.

Associates help us deliver the assessment; enabling us to reach as many organisations as possible, and to gather benchmarking data that can be shared with our community.

An ICiPS Associate is an organisation that shares our vision of embedding continuous improvement in the delivery of public services. They are licensed to deliver the assessment, support action planning and deliver training.

Associates have achieved a 5 star Maturity Assessment rating; demonstrating their commitment to continuous improvement. Their employees undertaking the assessment and support, have successfully completed ICiPS training in the application and interpretation of the assessment, and are competent consultants, coaches and mentors. This ensures the organisations they work with receive the best possible insight from their assessment, and subsequent support to shape and implement action plans adds maximum value.

Associates support us in the on-going adjustment and development of the assessment; ensuring it remains relevant and value adding.

If your organisation is interested in becoming an Associate, contact debbie@icips.org.

Support Services

As individuals and organisations work to embed continuous improvement, ICiPS is available to help them on their journey. We offer a range of tailored support services to support organisations in their journey to embedding CI; whether this be leaders wanting to understand the practical implications of embedding a culture of CI, or front line workers wanting to understand how CI relates to their everyday work. We have worked with numerous public sector organisations who welcome our practical and interactive approach that maximises knowledge transfer and enables the most challenging questions to be addressed.