This page shows all news stories that have been added to the site.
14th January 2017 - Professional members meet our standards of professional practice; evidencing that they have knowledge, the ability to apply it and that their behaviour supports a culture of CI. ICiPS recognises the commitment this has taken. As well as a certificate Professional members will now get a badge that they can wear with pride....
3rd November 2015 - An enlightening report by the NAO report shows that although some organisations are improving services and generating financial benefits; there is far more work to be done....
30th June 2015 - Onsite Insights is offering ICiPS Members the opportunity to join them on a best practice site visit to Williams Lea on 07 July. Places are free but allocated on a first come first served basis. If you would like to attend please contact them directly firstname.lastname@example.org 07760 558067...
29th April 2015 - We are delighted to announce that from the middle of May, applications for Professional Membership may be made using our new on line training platform. This will allow you to upload evidence, track progress and receive feedback as your portfolio builds. Once accepted as a professional Member you will also be able to record CI development activities on your own CPD log.For more details contact email@example.com...
5th January 2015 - ICiPS has been approved to become a charity, recognising its aim to advance education for the public benefit in the subject of the continuous improvement and delivery of public services....
1st January 2015 - Applications for the 2015 awards have been received from public sector organisations across the country, including the National health Services; Central and Local Government....
14th October 2014 - We are delighted to have confirmed some renowned speakers including Lord Christopher Haskins and Professor Zoe Radnor. During the day we will present awards for achievements in continuous improvement, last year organisations from Scotland swept the board. Events during the day will be captured by cartoonist Stuart Young. The event is free with preference given to paying members. Exhibition tables are available from £350.00. The conference marks the start of CI week. For more information contact firstname.lastname@example.org...
14th February 2014 - The first ICiPS annual conference ‘unlocking improvement opportunities’ took place yesterday, the 13th February at York Racecourse. Despite the weather causing travel chaos, 160 people took part in what was an informative and inspiring day....
10th February 2014 - DEPARTMENT OF FINANCE AND PERSONNEL
10 February 2014
‘Continuous Improvement Week,’ from 10-14 February 2014, was established by the Institute for Continuous Improvement in the Public Sector (ICiPS) to showcase improvements in public sector service delivery.
Minister Hamilton met with Minister McCausland to discuss the success of the Department of Social Development’s Customer First business transformation initiative. This Social Security Agency initiative has delivered significant improvements in the delivery of services through centralised processing of benefit claims, improved telephone capacity and better response times.
A Customer Satisfaction Survey for Customer First has shown 90% of customers found the overall service provided was either good or very good.
Simon Hamilton said: “We need a public service which does not shy away from customer feedback; it is an opportunity to recognise our strengths, identify our weaknesses and improve our services. Customer First recognises the importance of feedback and how it can be used as a valuable marker for service improvement.
“We want the Northern Ireland public sector to become an exemplar organisation from which other countries benchmark their service delivery. To enable us to achieve this we need to encourage better communication between Departments so we can build on the lessons learned from our collective achievements. Continuous Improvement Week provides an important opportunity to showcase good practice, recognise creativity and celebrate excellence in public service.”
Speaking about the initiative Minister McCausland said: “My Department highly values customer service and this has been highlighted by the 90% good or very good rating given by our claimants for Customer First.
“Customer First was introduced to ensure that all our claimants’ needs are met and our claimants now have genuine choice in relation to service access which provides them with a better overall service.
“Claimants now receive more efficient and effective services through faster times for payments of claims, responsive telephony services to meet claimants’ needs, and modern front-line offices designed to provide high quality services. However, we have also ensured that staff are still available at all our public facing offices so that claimants who prefer to have their enquiry dealt with face to face can continue to do so.
“While the introduction of Customer First has been a great success we will not rest on our laurels and I am committed to continuing to monitor and improve our service.”
Notes to editors:
Media enquiries should be addressed to the Department of Finance and Personnel Communications Office on Tel: 028 9081 6724 or 028 9081 6725. Out of office hours please contact the Duty Press Officer via pager number 076 9971 5440 and your call will be returned....
16th January 2014 - What better way to learn than by seeing best practice in action. No theory, no text books, just what works and why, direct from organisations that have achieved success....
23rd October 2013 - We strive to better understand factors which enhance the practice and embedding of continuous improvement in public sector services. We are therefore calling for research from students, practitioners and academics worldwide...
21st September 2013 - The scheme will License suitably trained and qualified individuals granting them the right to use ICiPS training materials, maturity matrix, resources, branding and Intellectual Property for a defined period of time. The licensees may also be requested to work on behalf of ICiPS and become assessors for ICiPS professional membership. This exciting development will enable ICiPS to extend its reach across all sectors. A rigorous application process combined with annual training and standardisation will ensure the integrity of the ICiPS brand and that customer’s gain maximum benefit. For more information contact email@example.com....
15th July 2013 - This week has seen outsourcing put in the spotlight following news of over-charging. Scrutiny over the use of the private sector to deliver public sector services will now take place....
11th July 2013 - Science City York have just completed a series of innovative events which bought together healthcare professionals, independent technical solution companies and customers to develop solutions which sought to overcome local healthcare challenges.The Synergy Surgery format broke new ground by combining the spirit of a hackathon with the structure of the facilitated workshop.A video clip of the event canbe found on:
20th May 2013 - Institute For Continuous Improvement in the Public Sector and Ordnance Survey are hosting a regional of regional workshops to help public sector organisations to understand learn more about how geospatial insights can help drive cost savings, improve service quality and engage public. To register interest contact firstname.lastname@example.org....
22nd March 2013 - If you are a paying member of ICiPS and would like to improve your knowledge of statistics – no matter what level of understanding you are at – take advantage of FREE training from one of the world’s leading experts....
13th February 2013 - On Tuesday 12th November Food Standards Agency hosted ICiPS network event at York. The theme of the day was innovation and it proved to be fun and thought provoking, over 50 delegates attended....
22nd December 2012 - We constantly seek opportunities to save our members money on products and services that support delivery and development.
Associate Membership of ICiPS costs £50.00 a year but take advantage of member discounts and you may recoup this and more. Present discounts are listed here with many more to come during 2013....
12th November 2012 - After months of hard work ICiPS launch is to be held at Cabinet Office on 27th November. Speakers include Peter Lewis, Chief Executive of the Crown Prosecution Service and Nick Hurd Minister for Civil Society....
3rd September 2012 - ICiPS in conjunction with EMQC are offering two free workshops on Tuesday 5th March in London.
1.Delivering customer excellence 0930 – 1230. This free workshop will introduce you to some of the key concepts around delivering a world class customer experience and how to engage customers in shaping services.
2. Striving for total quality 1330 – 1630. This workshop will explore how to create a knowledge driven organisation in order to drive improvements and improve quality.
Places are limited so to book early by emailing info@ICiPS.org...
31st August 2012 - The first piece of research to be undertaken by ICiPS will explore the issues of culture and how this impacts the ability to deliver sustainable change. This research comes on the back of growing recognition that to maximise benefits there is real need to develop a culture that supports closer collaboration.
A report produced in July 2012 by News STV highlighted the challenges of achieving the desired outcomes from community planning partnerships (CPPs), which bring organisations together in order to improve services. Cultural barriers were cited as a "considerable, if not insurmountable, challenge" to joint working. To overcome this it was recognized that there is a need to break away from working in silos to share information and learning.
The full article can be found at: http://news.stv.tv/scotland/107447-cultural-change-needed-for-public-sector-bodies-to-work-together
A key objective of ICiPS is to encourage sharing of knowledge and improvement initiatives that cross boundaries, encouraging a culture that recognizes the value that can be derived from sharing skills and knowledge and initiating cross cutting initiatives.
The research to be initiated by ICiPS will explore cultural barriers to change and collaboration and identify how they can be overcome.
If you would like to contribute to this work please email@example.com...
26th August 2012 - Foundations for CI success - London 21 January, Leeds 23 April 2013
Leadership skills for CI - London Birmingham 21 January 2013,Leeds 23 April 2013
Lean management - London 12 February 2013, Leeds 30 April 2013
Re-energising CI - London 12 February 2013, Leeds 30 April 2013
From CI to excellence - London 19 February 2013,Leeds 01 May 2013
£85.00 non members, £75.00 members, take two sessions and receive £20.00 discount...