ICIPS Institute for Continuous Improvement
in Public Services

Menu Close

Log in to an Existing Account Register for an Account

Please take part in our 30 second survey
'Practicing CI'


Click here if you do not want to see this message again.

Results of the 30 second survey – Addressing poor performance in the workplace.

Out of 90% of respondents recognising malpractice in the workplace, only 50% took steps to ensure it was addressed.

86% of respondents worked in the public sector; 24% were junior or admin roles and the remainder were line managers or senior managers.
Although 90% of respondents had recognised malpractice in the workplace, only 50% took steps to ensure it was addressed. The top four reasons for doing so were:
1. Wanting to do things better
2. A sense of fairness / justice
3. Considered to be the right thing to do
The desire to improve things for the customer was only cited four times.
Of those that didn’t take action, 50% didn’t think it would make a difference; 12% saw the lack of anonymity as a barrier, 19% felt it wasn’t their problem and 19% felt there was no way to flag the issue.
Additional comments highlighted that speaking out of turn was either not welcome or positively discouraged and poor performance is swept under the carpet. Also that it can be difficult to address the poor performance of those in senior positions.
The outcomes of this survey will inform debates at our network events and advisory publications.