How can you get leaders on board with CI?

Anonymous

2 Answers

"Though I believe that to embed CI across an organisation, it must be lead from the top, I also recognise that there are few public services that can demonstrate that they have that type of leadership in place. From my experience the best way to get leaders to ‘buy in’ to having a CI approach is to use CI to solve/improve an element of their service. I have found it best if this is done quietly with staff from the area full involved (when it is successful they will champion the approach) , ensuring you have the correct measures in place to be able to demonstrate the impact of the CI initiative.

In terms of reporting that success, which also demonstrates the approach you have taken, I have found using an A3 Report very useful in conveying the problem was, what data/information was used to analysis this, what was identified for a solution, what the high level action plan was and finally what the impact has been.

Implementing CI from the bottom up may not be easy; however it is certainly not impossible."

Richard Wylde
ICiPS Expert
20 Feb 2017

"I agree with the A3 approach recording the why and the benefits to be realised. A technique I have used is to create a road map based on the journey the particular company or business area is undertaking, this must start with leadership buy in, by creating the visual road map you can then agree on what improvements need to take place by when and ensure this ties in with Policy Deployment and the operational strategy. I believe that a picture can say a thousand words and the involvement of the leaders in creating the road map will go along way in obtaining their buy in."

Christopher Atkinson
ICiPS Expert
04 Jan 2021